Painting pixels Building scrollbars Making magic Creating and evolving

Frequently Asked Question

How do you base your pricing? Will this be hourly, or flat-fee based on the detailed project agreement?

What is your payment policy?

How frequently do your projects go over budget?

Is there a clear procedure for billing for extra features or work outside the project’s initial scope?

Do you have a dedicated project manager that will be managing my project?

Do I own the work produced and have access to it or is there a licensing fee?

Will I have access to all my design source files for internal use? Would you send me all their files (including design source files) at the conclusion of every project?

Brand

How many logo options would I receive if I ask you to create our logo? How many revisions?

In which formats will I receive my new logo?

Will I receive a logo manual?

Do I have full rights to my new logo?

Web

What is your estimated timeline to build a website?

Is there a limit to the number of changes or revisions? If so, how many?

I would like my website to be user friendly, as well as informative, so I need somebody who has very good web development skills and builds great looking sites that incorporate graphics well.

Do you have your own staff of designers and developers? it’s important to me that my brand identity and website are designed by the same person or team, so they are consistent.

Can you build the site responsive, so it will work on mobile devices and tablets?

Is your content management system (CMS)/technology proprietary or open source? What types of licensing fees are there?

Do you have copywriting abilities to create both compelling copy for the website itself as well as quality content for the social web?

How do you run spell checks?

What if I want to make changes to my website after it has been finished?

Do you offer a warranty? If so, how long is the warranty good for? Maintenance plan? Service Plan? Hosting? What are those costs?

How do I track the success of my website? Would I have ways to track it and would it be part in your proposal?

Could we host our website in our own servers or servers in our country? Is this recommended?

What kind of changes will cost money? Will my content-management tool allow me to add new forms, change animations, or create new types of page layouts?

Marketing

I would like that my potential customers would find my website easily on search engines. Is this included in website development?

Do you have a proven track-record of achieving Page One Google results?

How do you measure your results? Would you show me how to track these measures as well? Are your results published and verified by clients?

We've been impressed with Fernando’s team

Martin Howlings

Martin Howlings

Director at Expats